Effective Date: 23/08/2024
zMessenger (Pvt) Ltd, operating under the brand name OmniZync (“we,” “us,” “our”), values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services. By accessing our website or using our services, you agree to the practices described in this policy.
1. Information We Collect
Personal Information
We may collect personal details, such as your name, email address, telephone number, and other information you provide when contacting us or registering for services.
Communication Data
When using our WhatsApp or SMS solutions, we may collect the following information:
• Contact details (e.g., phone numbers of senders and recipients).
• Message content and metadata.
This data is collected solely to provide and manage communication services for our clients.
Automatically Collected Information
When you visit our website, we may collect information such as your IP address, browser type, device type, and browsing activity.
Cookies
Our website uses cookies to enhance user experience. You can adjust your browser settings to refuse cookies if preferred.
2. How We Use Your Information
• To provide and improve our services, including WhatsApp and SMS solutions.
• To process and deliver client communications.
• To respond to inquiries or customer service requests.
• To analyze communication performance and generate reports.
• To communicate updates, offers, or other information relevant to our services.
3. Data Retention
We retain communication data collected through our WhatsApp and SMS solutions for up to three months. If a client requests an extended retention period, we securely store the data as per the agreed timeline. After the retention period, the data is permanently deleted from our systems unless required by law.
4. Data Sharing
We do not sell, rent, or trade your personal information. However, we may share data:
• With trusted third-party service providers who assist in operating our website and services, including WhatsApp and SMS delivery platforms.
• To comply with legal obligations or respond to lawful requests.
5. Data Security
We implement robust measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
• Access, update, or delete your personal data.
• Opt out of receiving marketing communications.
• Restrict or object to certain data processing activities.
To exercise these rights, please contact us using the details provided below.
7. Children's Privacy
Our website and services are not directed toward individuals under the age of 16. We do not knowingly collect personal information from children.
8. International Data Transfers
If your data is transferred outside your country, we ensure it is protected under applicable laws and standards.
9. Changes to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for updates.